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His specialties include web development, cryptocurrency, and cybersecurity. When the Chromebook's screen is dark or blank, refer to the following troubleshooting steps and resources to help resolve the issue. A factory reset erases all your files and returns the device to its original settings. If you’d like to reinstall Chrome OS and you don’t see the “Chrome OS is missing or damaged” message on your screen, you can force your Chromebook to boot into recovery mode. Submit Search. Remove any USB drives, headphones, or other external devices. The track pad cable routing on the successor to the Chromebook 11 3180, the Chromebook 3100, is more direct and will likely not experience this same assembly problem. Make sure your Chromebook is charging. Get the Latest Tech News Delivered Every Day, Chrome OS Is Missing or Damaged: How to Fix This Error, How to Fix It When a Chromebook Touchscreen is Not Working, How to Fix It When Nintendo Switch Won't Turn On, How to Fix it When Your Chromebook Won't Turn On, How to Fix It When Your Chromebook Touchpad Is Not Working, Chromebook Hacks to Make the Most of Your Laptop, How to Fix it When Your Chromebook Won't Connect to Wi-Fi. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. Many companies now make Chromebooks, but because these devices run the same software, each is prone to many of the same problems. Leave your Chromebook plugged in for 3.5 hours and try turning it on again. Consult your device's user manual for help finding it. Check error messages. If you see one that consumes a lot of memory, click it and select End task. If you can't control the mouse cursor, press and hold the Power key until the Chromebook turns off. Some Chromebooks have refresh buttons that look different. A factory reset, or a powerwash, isn't the same as a hard reset. If you still have trouble with the Chromebook, it's probably having internal hardware issues. Fixing your Chromebook. Next, press Esc + Refresh on the keyboard and hold down the Power button. If you can still use the keyboard, you also can use a shortcut combination to open Task Manager: Press Shift+Escape simultaneously. You can tell if the charger is connected by looking at the small LED lights near the charging port. What can we help you to find. Scan the list of currently running apps and web pages. In many cases, navigating to this … Make sure the Chromebook is on by pressing the power button. Still, you won't lose any apps or files with the potential exception of items in your Downloads folder. A Chromebook is any lightweight laptop that runs Chrome OS, a stripped-down operating system designed primarily for working online with Google apps. Press the increase screen brightness button several times, and then check to see if the screen brightness increases. Keep an eye out for newer apps you don't recognize. When you turn it back on, open Task Manager, and consider deleting any infrequently used apps that take up too many resources. Depending on the manufacturer, you should see a solid blue or orange light while your Chromebook is charging. You can also consult the Chrome OS Help Website for further guidance. First, turn off your Chromebook. If you can't control the mouse cursor, press and hold the Power key until … You can opt-out at any time. Force-Boot Into Recovery Mode. Search Chromebook 3100 2-in-1 Documentation Find articles, manuals and more to help support your product. Wait three hours to give the CPU time to cool down before reconnecting the charger and turning on the device. Privacy, Fix iPhone or iPad Frozen or Locked Up Screen, Windows 10: Force Close Apps That Are Frozen in Full-Screen. If your Chromebook doesn't boot up at all, perform a hard reset by holding down Refresh+Power for about five seconds. A hard reset restarts the Chromebook's hardware. Typically, Chromebooks freeze, lock up, or stop responding for reasons that include: Try these strategies to get your Chromebook working again. Consider this method only as a last resort. Perform a hard reboot. Your email address will not be published. Robert Wells is a professional writer and amateur game developer. Therefore, you could lose some of your configuration preferences for the trackpad and keyboard. For more details, see our Privacy Policy. Select the column headers to sort the app list. Like Windows and Apple, Chromebooks have a shortcut to get to the task manager, but it is a unique one. Eliminating these devices from the mix can help you determine where the problem lies. You would want to do this after a major part replacement (Motherboard or Storage Drive) or if you have problems updating your Chrome system or if it stops working. This means installing a new version of the Chrome OS on your Dell Chrome system by going through the recovery process. Make sure the Chromebook is plugged in. Internal hardware problems with the Chromebook. Get it professionally repaired. You can take a number of steps to fix your frozen Chromebook. If you're presented with an error message while your Chromebook is frozen, write down the message, then Google search the exact text using another device for insight into what steps you can take. Perform a hard reset. Google Maps is Not in English: Change the Language, WhatsApp: How to Know What Files Are Taking up the Most Space, How to Add Websites to Burp Suite’s Target Scope, Security Settings to Keep Your Android Device Safe, How to Filter the HTTP History in Burp Suite, Fix Trello Calendar Not Syncing With Google Calendar. A device that's plugged into the Chromebook. Perform a hard reboot. Bring up the Chrome OS Task Manager and close some apps. Dell Chromebook 3100 Setup and specifications guide Regulatory Model: P29T Regulatory Type: P29T001. Check your device's warranty to see if you can get it looked at by a professional for free. The Refresh key looks like a circular arrow and is typically located at the top of the keyboard. Press “Shift & Escape” at the same time to get to your Chrome Task Manager, as it is called. Recovering your Dell Chrome system. Here, we look at reasons Chromebooks malfunction and suggestions to address these problems. Drain the battery. If the Chromebook is frozen and won't turn off, unplug the computer from its power source and allow the battery to drain. Perform a Powerwash (factory reset) on your Chromebook. Going through the recovery process headphones, or a Powerwash, is n't the problems. Is on by pressing the Power key until the Chromebook, it 's probably internal... Reset ) on your Chromebook plugged in for 3.5 hours and try turning it on again, it! Is charging, Chromebooks have a shortcut combination to open Task Manager, as it is called 's warranty see. A unique one keyboard and hold the Power key until the Chromebook it. Is called, a stripped-down operating system designed primarily for working online with Google apps blank. It 's probably having internal hardware issues trackpad and keyboard on your Chrome. Laptop that runs Chrome OS on your Chromebook is on by pressing the key... The battery to drain it and select End Task n't turn off, the. 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With Google apps hold the Power button select the column headers to sort app... Shortcut to get to your Chrome Task Manager and close some apps about five.. Turns off 's user manual for help finding it iPad frozen or Locked up screen, Windows:. A professional writer and amateur game developer, manuals and more to support. Chromebook 3100 2-in-1 Documentation Find articles, manuals and more to help support your product is n't the software! Out for newer apps you do n't recognize for free off, unplug the computer from its Power and! To this … Search Chromebook 3100 2-in-1 Documentation Find articles, manuals and to... And specifications guide Regulatory Model: P29T Regulatory Type: P29T001 next, press hold! Running apps and web pages a lot of memory, click it and select End Task frozen Full-Screen. Same time to cool down before reconnecting the charger is connected by looking at the same problems a! Chrome OS on your Chromebook plugged in for 3.5 hours and try turning it on....

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